Tokyo Information Technologies Support Systems

DNS Tools

admin — Tue, 02 Oct 2012 17:54:57 +0000

Clearing the DNS Cache on Computers and Servers

The following table provides instructions for clearing the DNS cache on computers and servers. The commands need to be run at the command prompt with administrator privileges.

Computer and DNS Server by OS	Go to Command Prompt	Command to Use to Clear the DNS Cache
Windows	Go to Start menu -> Run -> Type cmd -> press Enter/Return	ipconfig /flushdns
Mac OSX 10.4 (Tiger)	Click the Terminal icon in the dock or in Finder (in /Applications/Utilities/)	lookupd -flushcache
Mac OSX 10.5 & 10.6 (Leopards)	Click the Terminal icon in the dock or in Finder (in /Applications/Utilities/)	dscacheutil -flushcache
Mac OSX 10.7 & 10.8 (Lions)	Click the Terminal icon in the dock or in Finder (in /Applications/Utilities/)	sudo killall -HUP mDNSResponder
Linux (Most Distributions)	Open a terminal window (gnome-terminal, konsole, xterm, etc.)	sudo /etc/init.d/nscd restart or sudo /etc/init.d/networking restart

Tech Support in Tokyo Starting at ¥5500/psh

admin — Fri, 27 Apr 2012 10:20:27 +0000

If you are planning to acquire new Tech Support services we can help. From routine maintenance to special tech support tasks, there are a variety of services we offer to keep your systems running at peak performance.

Support On-Demand
Basic tech support that covers desktop support, software support, hardware upgrades, installations and troubleshooting. This service would also include a variety of special tech support tasks. Support On-Demand offers complete access to our tech support team with no contracts or long term obligations. This is the retail version of technical support. Upon completion of the tasks we invoice the customer the same day. This service requires 10-day term payment.

Monthly Support Plan
This covers all the same service that Support On-Demand does. In addition we could easily provide an onsite technician under outsourcing terms when necessary to act as a project manager for special assignments. We could also provide on-going maintenance of existing networks and equipment you are currently using. Monthly support is slightly less expensive than Support On-Demand because of retainer arrangements. You could choose 10, 20, 40, or 60 hours a month of tech support depending on how great your need is. Your billing would reflect these hours whether you use them or not. Pricing would be based on the kind of support you will need.

Here are a few recommendations that could meet your needs in terms of monthly support:
10-20 Workers – 10 Hours of Support Monthly
20-30 Workers – 20 Hours of Support Monthly (depending on support level)
30-50 Workers – 40 Hours of Support Monthly (depending on support level)

Please inquire about our support plans.
To contact us about support please complete a support inquiry form so that we could better answer your inquiry. Provide as much information as you can about the level of support you require.

Global Tech Support

admin — Fri, 16 Mar 2012 21:20:41 +0000

Overseas tech support firms who have clients in Japan can take advantage of Tech Support On-Demand. Installations, repairs, equipment replacement and routine maintenance.

Our Facility
We are centrally located in Tokyo and can get to most locations within the city limits within an hour. Our tech support facility is equipped to monitor online systems, remotely administer systems and provide emergency services in the event of earthquake damage.

Onsite Support For Your Client or Branches In Tokyo
We can be onsite once you have scheduled a support ticket, and provide support for your client. We provide hardware support onsite, your IT staff or tier 2+ team can then log in and access the equipment. Once we have completed our task at the site we send your invoice to you via email.

Invoicing
On-Demand support is based on 10-Day payment terms. Monthly support agreements are based on 30-day payment terms.

Contact Us
Please inquire for a full profile on support offered to global tech support firms.

Small Office Setup

admin — Fri, 16 Mar 2012 17:40:18 +0000

When moving to a new location we can help you get your office setup.

You give us some basic information on your office requirements and we’ll take it from there. We will arrange for your internet services to be setup and turned on, install the necessary cabling and wireless devices, install the necessary server equipment, hubs, firewall, router, printer, fax machines and desktop PCs.

Please inquire for service. We will need the location and move-in date to get started. If the building already has internet connection we could set up necessary equipment to get you up and running and maintain all of your tech support needs during your setup.

PC Repair

admin — Wed, 14 Mar 2012 16:31:52 +0000

Windows based PCs and Laptops occasionally need repairs and upgrading. Home users are welcome to inquire regarding repairs and upgrading where services are fairly low priced. This service on-demand product repair service is perfect for home users who do not want to buy a new computer but rather keep their existing hardware working at peek performance.

Broken hardware can be repaired as long as the parts can be still be sourced. Keyboards, hard drives, fans, CPUs, power supplies etc, are essential parts that need to be replaced when repair is required. We do have access to a variety of sources providing these parts.

Hardware inspection is free. Traveling fees are applied. Door to door service also requires appointment only.

The fastest way to get service is for you to bring your hardware to our office location located in Azabu Juban, to get free hardware inspection with no traveling expenses.

You pay what we pay for parts. Service is billed at home user Per Service Hour (PSH) rates. Please inquire.

Windows Refresh of your OS

admin — Wed, 14 Mar 2012 16:04:53 +0000

Problems occur with PCs all the time. Word of wisdom–the longer you use the Windows OS, the slower your computer will become over time. It’s because there is a page file that must be scanned during a Windows operation. The more you use the computer the larger that file gets thus the longer it takes to scan. It’s a gradual slowing.. so you don’t notice at first.

The best way to replace that file is to replace all connected to it… a complete refresh of your Windows OS. Make your computer react like new. It is not as complicated as it sounds.

OS Refreshing (language of your choice), you keep your current license.
Add open source applications to help your system run smoothly.
Free Virus Home Edition, Free Business Applications.
Free installation of existing software from your old system

We take the time to make sure your system is running at optimum performance.
Contact us for pricing!
You will not find a lower price in town.

Sales and Service

admin — Sun, 11 Mar 2012 13:23:35 +0000

Tokyo IT Support can order your laptops, install the Windows OS of your choice (Japanese or English), set up the hardware at your location, test it and upgrade it when necessary.